Shipping policy

You may experience shipping delays due to high volume of orders and USPS. Actual delivery date may vary depending on origin, destination, Post Office acceptance date and time, and other conditions, with no guarantees.

  • All orders are shipped Monday through Friday excluding holidays. Orders placed by 6PM EST will ship within 2 Business days.
  • Currently, we shipping to US, Canada, UK, Australia, France, Germany, Italy, New Zealand, Netherlands, Spain all states/provinces is through the USPS.
    We DO NOT ship to the U.S. Virgin Islands.
    COUNTRY  SHIPPING TIME (Working day)
    US 6-10 Days
    Canada 8-12 Days
    UK 6-10 Days
    Australia 5-10 Days
    France 6-10 Days
    Germany 6-10 Days
    Italy 6-10 Days
    New Zealand 6-10 Days
    Netherlands 6-10 Days
    Spain 6-10 Days

  • Please note: Prices are displayed in USD. The shipping cost shown at checkout does not include any import fees, taxes, and brokerage charges, which are the recipient’s responsibility.

SHIPPING RATES

  • Standard shipping： (orders under $24.99): $5
  • Standard shipping： (orders $24.99+): FREE shipping

SHIPPING ADDRESS

Please provide accurate city, state, zip code and apt. # if applicable, and be sure to double check that all fields have correct information. Abbreviations, misspellings, and other typos that result in delivery errors might be shipped back to us. Note: we make every effort to re-ship; if we can’t reach you within 10 business days, we will cancel your order and refund your purchase price to the original form of payment.

BILLING ADDRESS

Please verify that your billing information matches your credit card billing address. Name/street/city/state/zip/apt #, address, must match EXACTLY, with no typos or misspellings. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid abbreviations unless that is how this information appears on your statement. (Contact your financial institution to verify the exact billing address of your credit card account.)

MISSING/LOST PACKAGES, DAMAGED/STOLEN ITEMS

In order to prevent fraudulent claims, we cannot be responsible for packages once in the possession of the USPS service. If your package is stolen/lost or damaged by USPS we cannot replace the items. All lost packages are the responsibility of USPS. Please contact the nearest USPS to resolve any shipment issues. If you are able to provide a USPS claim number and detailed information, we may be able to further assist in this matter; otherwise, we only have the capacity to track your package.

Explanations of ORDER STATUS

Pending: Your order is processing, and payment is being authorized.
Payment Review: A 3rd party payment processor (such as PayPal) has not yet released payment to us.
Packing: Picking and preparing your order for shipment is in progress.
Shipped: Once your order has left one of our warehouses.

ORDER CONFIRMATION

Once you successfully place your order, you will receive an email with the details including order number (the same number that appeared on our website after successful submission of an order), product details, prices, any promo codes or coupons, your ship-to and bill-to information, and the shipping method. This order confirmation email is your receipt and can be printed for your records.

ORDER TRACKING

When your order is ready to be shipped, you will receive a shipping confirmation email. Most orders ship within 1-2 business days after the order has been placed. The email will contain shipment details, the tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email.

CHANGES & CANCELLATIONS

To cancel your order, please email customer service for Ravishon at support@ravishon.com. We can’t process orders cancelled on Saturdays, Sundays, or holidays, but we will notify you on the following business day. Once the order has shipped, we are not able to cancel or accept changes to orders. Please email to cancel and/or reorder your item(s). Unfortunately, once an order is confirmed no changes (email address, mailing address, or order quantities and details) can be made.